Terms of Purchase

1. Acceptance of Terms

By placing an order on svvarovskii.com (hereinafter "the Website") for svvarovskii products—including jewelry, watches, and crystal decorations—you (hereinafter "the Customer") agree to be bound by these Terms of Purchase. These terms govern the relationship between svvarovskii (hereinafter "the Seller") and the Customer for all purchases made via the Website. The Seller reserves the right to update these terms periodically; updated versions will be posted on the Website, and your continued use of the Website constitutes acceptance of the revised terms.

2. Order Placement and Confirmation

  • Order Submission: When you place an order, you are making a binding offer to purchase the selected products at the listed price (in USD, as the Website’s). All product prices include applicable taxes (where required by law) but exclude shipping fees—though the Seller offers free shipping on all orders (see Section 4 for details).
  • Order Confirmation: The Seller will send an email confirmation to your provided email address within 24 hours of order submission. This confirmation verifies that your order has been received, but it does not constitute acceptance of your offer. Acceptance occurs only when the Seller dispatches the order (you will receive a separate shipping confirmation email with tracking details).
  • Order Cancellation by Seller: The Seller reserves the right to cancel an order if: (a) the product is out of stock or incorrectly priced; (b) the Seller suspects fraudulent activity; (c) the Customer provides incomplete or inaccurate information (e.g., invalid shipping address). In such cases, the Seller will notify the Customer and issue a full refund within 5–10 days (consistent with the refund policy outlined in the Privacy Policy).

3. Payment Terms

  • Payment Methods: The Website accepts major credit cards (e.g., Visa, Mastercard) and other secure payment options as indicated at checkout. All payments are processed in USD.
  • Payment Security: Payments are handled by trusted third-party payment processors (as referenced in the Privacy Policy) to ensure the security of your payment information. The Seller does not store full credit card details on its servers.
  • Payment Authorization: By submitting payment, you authorize the Seller (or its payment processor) to charge the total order amount (including taxes, if applicable) to your selected payment method. If payment is declined, the Seller will notify the Customer, and the order will not be processed until valid payment is received.

4. Shipping and Delivery

  • Shipping Timeline: The Seller will dispatch orders within 1–3 days of order acceptance. Delivery is expected within 6–12 days of dispatch, regardless of domestic or international destination. Expedited shipping options are available at checkout for an additional fee (details on expedited timelines will be provided at the time of selection).
  • Shipping Address: The Customer is responsible for providing a complete and accurate shipping address. The Seller is not liable for delays or non-delivery caused by incorrect or incomplete address information. If a delivery is returned to the Seller due to an invalid address, the Customer may be required to pay additional shipping fees for re-delivery, or the Seller may issue a refund (minus any non-refundable processing costs).
  • Risk of Loss: Risk of damage to or loss of products transfers to the Customer upon delivery (i.e., when the delivery carrier confirms receipt of the product at the shipping address). The Seller is not liable for damage or loss that occurs after delivery.

5. Returns and Refunds

  • Return Eligibility: The Customer may return unused, undamaged products (in their original packaging, with all tags and accessories intact) within 60 days of delivery for a full refund or exchange. Custom or personalized products are not eligible for return unless they are defective.
  • Return Process: To initiate a return, the Customer must contact the Seller via email (service@svvarovskii.com) with the order number and reason for return. The Seller will provide a return authorization number and instructions for returning the product. The Customer is responsible for return shipping costs unless the product is defective or the return is due to a Seller error (e.g., incorrect product shipped).
  • Refund Processing: Once the Seller receives and inspects the returned product (to confirm it meets return eligibility criteria), a refund will be issued to the original payment method within 5–10 days. Refunds will be processed in USD, and the Seller is not responsible for any currency conversion fees or bank processing delays.

6. Product Information and Warranty

  • Product Descriptions: The Seller strives to provide accurate descriptions, images, and specifications of products on the Website. However, slight variations in color, size, or design may occur due to manufacturing processes or screen display differences. The Seller does not guarantee that product images will exactly match the physical product.
  • Warranty: All svvarovskii products come with a standard warranty against defects in materials and craftsmanship for 12 months from the date of delivery. If a product is found to be defective within this period, the Customer may contact the Seller for a repair, replacement, or refund (at the Seller’s discretion). The warranty does not cover damage caused by improper use, accidental damage, or normal wear and tear.

7. Limitation of Liability

  • The Seller’s total liability to the Customer for any claims arising from a purchase (including, but not limited to, defects in products, shipping delays, or errors in order processing) shall not exceed the total amount paid by the Customer for the affected product(s).
  • The Seller shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits, or emotional distress) arising from or related to the purchase or use of products, even if the Seller has been advised of the possibility of such damages.

8. Governing Law and Disputes

  • These Terms of Purchase shall be governed by the laws of the United States.
  • Any disputes arising from or related to these terms or a purchase shall first be resolved through good-faith negotiation between the Customer and the Seller. If negotiation fails, the dispute may be submitted to mediation or arbitration in accordance with the rules of the jurisdiction where the Seller is located (3812 Jones Street, Sioux City Iowa 51104, United States).

9. Contact Information

For questions, concerns, or assistance related to these Terms of Purchase, please contact the Seller:
  • Address: 3812 Jones Street, Sioux City Iowa 51104, United States