Privacy Policy

1. Introduction

At svvarovskii (operated via svvarovskii.com), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, browse our collections, place an order, or interact with our services. We are committed to complying with applicable privacy laws to ensure your data is handled responsibly and transparently.

2. Information We Collect

We may collect two types of information to provide and improve our services:
  • Personal Information: This includes details you provide voluntarily, such as your full name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details, which are processed securely through trusted payment providers).
  • Non-Personal Information: This refers to data that cannot identify you personally, such as your browser type, device information (e.g., device model, operating system), IP address, browsing behavior (e.g., pages visited, products viewed), and website usage statistics. We may collect this information through cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for specific, legitimate purposes, including:
  • Processing Orders: To fulfill your purchases, including verifying payment, arranging shipping (as per our 1–3 day dispatch and 6–12 day delivery terms), and updating you on order status.
  • Providing Customer Support: To respond to your inquiries, resolve issues (e.g., regarding returns or refunds, as outlined in our 60-day return and 5–10 day refund policy), and assist with your needs via email (service@svvarovskii.com) or other channels.
  • Improving Our Services: To analyze website performance, understand customer preferences, enhance our product collections (jewelry, watches, crystal decorations), and optimize your browsing experience.
  • Communication: To send you relevant updates, such as order confirmations, shipping notifications, and occasional information about new products or promotions (you may opt out of non-essential communications at any time).
  • Security Purposes: To protect our website, prevent fraud, detect unauthorized access, and ensure compliance with applicable regulations.

4. How We Protect Your Information

We implement robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Secure transmission of data via HTTPS encryption for all website interactions.
  • Restricted access to personal information, limited only to authorized staff who need it to perform their roles.
  • Regular security audits and updates to our systems and processes.
  • Partnerships with reputable payment processors that adhere to strict security standards (we do not store full payment details on our servers).

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
  • Trusted Service Providers: With third-party vendors who assist us in delivering services, such as payment processors (to handle transactions), shipping companies (to deliver orders), and IT service providers (to maintain our website). These vendors are contractually obligated to protect your information and use it only as instructed by us.
  • Legal Requirements: If required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers, staff, or the public.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences, track shopping cart items, and collect non-personal usage data. You can manage cookie settings through your browser (e.g., enable, disable, or delete cookies), but note that disabling certain cookies may affect the functionality of our website (e.g., preventing you from completing an order).

7. Your Rights Regarding Personal Information

You have the right to control your personal information, including:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to legal obligations (e.g., retaining data for order history or tax purposes).
  • Opt-Out: Unsubscribe from marketing communications by following the "unsubscribe" link in our emails or contacting us at service@svvarovskii.com.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (where applicable).
To exercise these rights, please contact us using the details provided in Section 8.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
  • Address: 3812 Jones Street, Sioux City Iowa 51104, United States

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. Any updates will be posted on this page, and we encourage you to review this policy regularly to stay informed about how we protect your information.