Refund Policy

1. Overview of Our Refund Policy

At Swarovskil, we aim to make your shopping experience stress-free—including when you need to request a refund. Our refund policy applies to all purchases of jewelry, watches, and crystal decorations made via svvarovskii.com, and aligns with our commitment to transparency and customer satisfaction. Refunds are issued only for items that meet our eligibility criteria (outlined below), and processed in accordance with the timelines and methods detailed in this policy.

2. Eligibility for Refunds

To qualify for a refund, your item(s) must meet the following conditions:
  • Return Window: The refund request must be initiated within 60 days of the delivery date (as confirmed by the shipping carrier’s delivery confirmation).
  • Item Condition: The item must be unused, undamaged, and in its original packaging—including all tags, accessories, and documentation (e.g., warranty cards, care guides) that came with the product.
  • Exceptions: Custom or personalized items are not eligible for refunds unless they are defective (e.g., manufacturing errors, broken parts upon arrival). Clearance or final-sale items may also be excluded from refunds—this will be clearly marked on the product page at the time of purchase.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the receipt.

3. How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: First, reach out to our team via email at service@swarovskil.com or use the "Contact Us" form in the footer of svvarovskii.com. Include your order number, the name of the item(s) you wish to refund, and a brief reason for the refund (e.g., "changed mind," "defective item").
  1. Receive Return Authorization: Our team will review your request within 24–48 hours. If approved, we will send you a Return Authorization (RA) number and detailed instructions for returning the item—including the shipping address (3812 Jones Street, Sioux City Iowa 51104, United States) and packaging guidelines.
  1. Ship the Item Back: Pack the item securely in its original packaging, attach the RA number (provided by our team) to the outside of the package, and ship it back to us. You are responsible for return shipping costs unless the refund is due to a Swarovskil error (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refund Processing Timelines

  • Inspection of Returned Items: Once we receive your returned item, our team will inspect it to verify it meets the eligibility criteria. This inspection typically takes 1–3 business days.
  • Refund Approval/Rejection: If the item passes inspection, we will approve the refund and initiate processing within 1 business day. If the item does not meet eligibility (e.g., damaged, missing parts), we will notify you via email and return the item to you (at your expense, if applicable).
  • Refund Disbursement: Approved refunds are processed within 5–10 business days of inspection. The exact time it takes for the refund to appear in your account depends on your payment method:
    • Credit/Debit Cards: Refunds typically take 3–5 additional business days to reflect in your account (due to bank processing times).
    • Other Payment Methods: For alternative payment methods (e.g., digital wallets), refunds may take 2–7 business days to process, depending on the provider’s policies.

5. Refund Amount and Currency

  • Refund Amount: Refunds are issued for the full purchase price of the item(s), excluding any original shipping fees (unless the refund is due to a Swarovskil error). If you used a discount code or promotion at the time of purchase, the refund will reflect the discounted price you paid.
  • Currency: All refunds are processed in USD (the same currency used for your original purchase). We are not responsible for any currency conversion fees, exchange rate fluctuations, or bank charges that may apply when the refund is credited to your account.

6. Special Cases

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect (e.g., wrong style, size), please contact us within 7 days of delivery. We will cover all return shipping costs, and upon receiving the item, we will issue a full refund or offer a replacement (at your choice).
  • Missing or Lost Returns: If you shipped the item back but we have not received it (per the tracking information), please provide the tracking number to our team via email. We will work with the shipping carrier to locate the package. If the package is confirmed lost, we will issue a refund or send a replacement (at your choice).
  • Cancelled Orders: If you cancel an order before it is dispatched (within 24 hours of placing the order), we will issue a full refund within 5–10 days. If the order has already been dispatched, you will need to follow the standard return and refund process outlined above.

7. Contact Us for Refund Inquiries

If you have questions about your refund status, need help initiating a refund, or disagree with a refund decision, please contact our customer support team:
  • Address: Swarovskil, 3812 Jones Street, Sioux City Iowa 51104, United States
We aim to resolve all refund-related inquiries within 24–48 hours and ensure a fair resolution for every customer.