Shipping Policy

1. Overview of Our Shipping Policy

At Swarovskil, we strive to deliver your jewelry, watches, and crystal decorations in a timely, secure manner—ensuring your sparkling purchases reach you as expected. This Shipping Policy outlines our delivery scope, timelines, costs, and related guidelines for all orders placed via svvarovskii.com, helping you stay informed about every step of the shipping process.

2. Shipping Coverage

We offer shipping services to all locations worldwide, with no restrictions on domestic (United States) or international delivery—your order will be dispatched to the shipping address you provide during checkout, regardless of geographic location. Please note that for international orders, you may be responsible for local customs duties, taxes, or import fees (these are determined by your country’s customs regulations and are not included in your order total or our shipping costs).

3. Shipping Costs

  • Standard Shipping: Enjoy free shipping on all orders, with no minimum purchase requirement. This applies to both domestic and international deliveries, and there are no hidden fees for standard shipping.
  • Expedited Shipping: If you need your order sooner, we offer expedited shipping options at an additional cost. The exact fee for expedited shipping will be calculated at checkout based on your delivery location and the weight of your package. You can view the expedited shipping cost and estimated delivery timeline before completing your purchase.

4. Shipping Timelines

Our shipping timelines consist of two key stages: order processing and actual delivery.
  • Order Processing: All orders are processed and dispatched within 1–3 business days of order confirmation (order confirmation is sent to your email once payment is verified). Processing times may be slightly extended during peak seasons (e.g., holidays) or for custom/personalized items—we will notify you via email if there is any delay in processing your order.
  • Delivery Timelines:
    • Standard Shipping: Regardless of domestic or international delivery, standard shipping takes 6–12 business days from the date of dispatch. Delivery times may vary slightly due to factors like customs processing (for international orders) or local carrier delays, but we will provide a tracking number to help you monitor your package’s progress.
    • Expedited Shipping: Expedited shipping typically takes 2–5 business days from the date of dispatch. This timeline is an estimate and may also be affected by customs or carrier factors, but we prioritize expedited orders to ensure faster delivery.

5. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email includes a unique tracking number and a link to the carrier’s website, where you can check the real-time status of your package (e.g., dispatch confirmation, in-transit updates, delivery confirmation). If you do not receive the shipping confirmation email within 4 days of order placement, please contact our customer support team (service@svvarovskii.com) to request the tracking information.

6. Shipping Address Guidelines

  • Accuracy of Address: You are responsible for providing a complete, accurate shipping address (including street name, house number, city, postal code, and country) during checkout. Incorrect or incomplete address information (e.g., missing apartment number, wrong postal code) may lead to delivery delays, returned packages, or non-delivery.
  • Address Changes: If you need to modify your shipping address after placing an order, please contact us via email (service@svvarovskii.com) within 24 hours of order placement. We cannot guarantee address changes once the order has been processed or dispatched.
  • PO Boxes: We do not ship to PO boxes. Please provide a physical street address to ensure successful delivery of your order.

7. Special Shipping Considerations

  • Package Security: All orders are packaged securely with protective materials to prevent damage during transit. Fragile items (e.g., crystal decorations) are wrapped in bubble wrap and placed in sturdy boxes to ensure they arrive in perfect condition.
  • Missing or Lost Packages: If your package shows as "delivered" on the tracking system but you have not received it, please first check with your local carrier or neighbors (packages may be left with a neighbor if you are not available). If you still cannot locate the package, contact us within 7 days of the delivery confirmation date—we will work with the carrier to investigate and resolve the issue (this may include issuing a replacement or refund, depending on the circumstances).
  • Damaged Packages: If you receive a package that is damaged (e.g., torn box, broken item), please take photos of the packaging and the damaged item, then contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no cost to you, and may request the damaged item to be returned (we will cover the return shipping cost).

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please reach out to our customer support team:
  • Address: Swarovskil, 3812 Jones Street, Sioux City Iowa 51104, United States
We aim to respond to all shipping-related inquiries within 24–48 hours and ensure a smooth delivery experience for every customer.