Contact Us

Get in Touch With Swarovskil

At Swarovskil, we’re here to assist you with all questions, concerns, or requests related to our jewelry, watches, crystal decorations, orders, or website services. Below are the easiest ways to reach our customer support team—we strive to respond to all inquiries promptly.

1. Core Contact Channels

Contact Method
Details
Response Time
Email
Send your message to: service@swarovskil.com
Typically within 24–48 hours (excluding weekends and holidays)
Website
Visit swarovskil.com and use the "Contact Us" form (located in the footer of every page) to submit your inquiry directly
Same as email response time
Mail
For formal correspondence or returns (please include your order number if applicable):Swarovskil3812 Jones StreetSioux City Iowa 51104United States
Processing time may vary (allow 5–7 business days for delivery to our team)

2. What to Include in Your Inquiry

To help us assist you as quickly as possible, please provide the following information when reaching out:
  • Your full name and contact details (email/phone number)
  • Order number (if your inquiry is related to a purchase)
  • Clear description of your request (e.g., "Track order #12345," "Return request for crystal necklace," "Question about watch warranty")
  • Relevant details (e.g., product name, date of purchase, issue encountered)

3. Common Inquiries We Can Help With

Our team is ready to support you with:
  • Order tracking and delivery updates (including expedited shipping status)
  • Returns, refunds, and exchanges (per our 60-day return and 5–10 day refund policy)
  • Product questions (e.g., materials, sizing, care instructions for jewelry/watches)
  • Account issues (e.g., password reset, updating personal information, deleting an account)
  • Feedback or concerns about the website, services, or products
  • Warranty claims for defective items (12-month standard warranty)

4. Additional Notes

  • For urgent requests (e.g., missing orders, incorrect items received), we recommend emailing us directly—this allows our team to prioritize and resolve your issue faster.
  • If you’re following up on a previous inquiry, please reference your original email thread or include the subject line of our prior response.
  • We do not offer phone support at this time, but our email and website form channels are monitored closely to ensure timely assistance.